most commonly asked questions

Many people have not participated in therapy in the past.  The Lux Center makes it easy to schedule an appointment.  If you are using insurance to pay for your sessions, we verify your benefits before your first appointment.  When we know your benefits or if you are paying cash, we will make an appointment with you and send you consent forms.  

All insurance companies are different, and most help pay for mental and behavioral health services.  All services must be medically necessary, meaning that you are seeking services because your symptoms impact your daily function at home, in relationships, or at work. 

EMDR Intensive Therapy sessions, Life Coaching, and many types of family counseling are not covered by insurance.

 We currently accept Aetna, Aetna Florida Healthy Kids, Cigna, Community Care, Humana, Oscar, Optum, United Healthcare, UMR, among others. 

We are not in network with any other Medicaid insurances or Blue Cross Blue Shield. If we are not in network with your insurance provider, we can provide a superbill, and your insurance provider may apply the cost to your out of network deductible. For more information about your specific insurance policy, please call your insurance provider. 

Yes, we accept Employee Assistance Program sessions (EAPs) from United Healthcare. We do not accept any other EAPs at this time. 

Yes, we accept cash for sessions.  

When clients intend to use insurance to pay for their therapy, the clinician provides a diagnosis to the insurance company. Sessions, which are paid by insurance, must be medically necessary.

All of the therapists at the Lux Center are master's level therapists.  Each therapist has different credentials.  See Our Therapist page to learn more about each of our therapists.    

A Registered Intern is a title required by the Board of Social Work, Marriage and Family Therapy, and Mental Health Counseling.  It means that the therapist has a master's degree in counseling and is working towards their hours to become a licensed therapist (a 2 - 3 year process).

The Lux Center offers in-person and video sessions, depending on the needs of each client.

Each client at The Lux Center is unique, and each one has different treatment goals.  We establish these goals during the initial session.  We recommend our clients participate in treatment consistently.  Clients are discharged when their treatment goals have been achieved or when they feel they are finished with treatment.  

The Lux Center of Counseling and Education is a community mental health center.  We are dedicated to providing evidence-based therapeutic services in person and online.    

The therapists at The Lux Center make every effort to keep you informed of your appointments.  When scheduling, each therapist creates a schedule based on your requests and their availability.  Therapists also inform you of your next appointment date, and an automated reminder is sent to you 24 hours before the scheduled appointment.    

We recognize that events change, and you may need to reschedule your appointment.    

IF YOU NEED TO CANCEL YOUR APPOINTMENT, WE REQUIRE MORE THAN 24 HOURS NOTICE.    

If you cancel it within 24 hours notice or "no show," The Lux Center of Counseling and Education will charge a $45 cancellation fee at the end of the business day.  In addition, if you "no show" one time or you cancel two sessions within 24 hours of the appointment, we will not hold any future appointments for you, and you will need to reschedule at your convenience.    

We understand things happen occasionally!  On rare occasion, if there is what we determine to be an unavoidable emergency, you may discuss this with your therapist, and we may consider waiving the fee and continue with the agreed upon schedule.  If you provide more than 24 hours notice, we are able to plan our schedules accordingly and offer the appointment time to other community members.   Thank you!

The Lux Center of Counseling and Education was created by LeAnn DeHoff, PhD, LMHC, RPT.  Dr. DeHoff was inspired by the definition of lux, which is the measurement of light on or through a surface.  In therapy, counselors use many analogies.  The use of lux is an example.  Sometimes, the light within you shines bright and sometimes it needs help healing.  The therapists at The Lux Center of Counseling and Education are here to help shine a light on your inner-experiences and support healing through evidence-based therapeutic methods.